Are you people focused, an excellent communicator with real creative flair and a passion to succeed? If so, then this could be the role for you!
At the National Animal Welfare Trust, we never stop caring for our animals and people. As a rescue and rehoming charity, operating five rehoming centres and five shops across the south of England, we are committed to improving the lives of the UK’s pets, helping around 1,500 animals each year.
We need an enthusiastic Shop Manager to join our team in our Hemel Hempstead shop and make a difference.
About the role:
The position is 28 hours (4 days) per week, working between 9:30am – 5:00pm ideally between a Wednesday to Saturday, with some flexibility for the right candidate.
As Shop Manager you will be responsible for the general running of the shop and ensuring sales targets are achieved. You will work collaboratively with staff and volunteers to ensure excellent customer service and promote the presence of the shop within the local community.
Some of your key responsibilities will include:
- Manage, inspire and develop direct reports, creating a high performing team that work collaboratively
- Recruitment, training and coordinating volunteers
- Shop layout, visual merchandising and window displays
- Stock sorting, selection and pricing to achieve optimum income
- Maximise Gift Aid sales by ensuring good operational processes and ongoing volunteer training
- Ensure Fire and H&S regulations are met, and all policies are followed
- Admin and finance processes are followed
About you:
With a broad range of donated and bought in products to manage, we are looking for a creative, dynamic and flexible manager who has the customer and the charity at the heart of everything they do, who is hard working, hands on and commercially aware.
You need to have the passion and leadership skills to motivate a team of volunteers.
The successful candidate will have previous retail experience (ideally in a Charity Shop environment) as well as experience of cash handling and banking. You will have good organisational skills and an interest in the products we sell.
Epos experience and a current UK driving license are also essential.
In this varied and exciting role, you will be instrumental in ensuring your shop is a successful part of the community, working closely with our Rehoming Centres and representing the National Animal Welfare Trust.
As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits:
- 25 days annual leave plus statutory bank holidays (pro-rated for part time staff).
- Contributory pension.
- Group Life Assurance.
- Employee Assistance Programme and access to Wellbeing Resources.
So, if you have retail experience and are the kind of person who enjoys driving sales through great customer service, whilst knowing that the work you do helps our animals in need – this may be the job for you!
To apply please email your CV with covering letter to Debbie Page, Retail Area Manager at d.page@nawt.org.uk
The full Job Description can be viewed below.
Closing date for applications is 11th April 2025. However, we are accepting applications on a rolling basis and may close the recruitment process for this role prior to the deadline, so early applications are encouraged.